Quality Service Management: A Guide to Improving Business Processes
4.4 (76 items)
Limited Time Sale$82.23 cheaper than the new price!!
Free cash-on-delivery fees for purchases over $99
Product details
| Management number | 201819148 | Release Date | 2025/10/08 | List Price | $82.23 | Model Number | 201819148 | ||
|---|---|---|---|---|---|---|---|---|---|
| Category | |||||||||
This book provides a comprehensive closed-loop approach to quality management, offering guidance for servicing internal or external customers. It covers customer needs evaluation, performance metrics determination, and survey design, and includes implementation in a virtual workplace. It is essential for service-oriented firms and internal customer service processes, and professionals at all levels will benefit from its principles and tools.
Format: Hardback
Length: 202 pages
Publication date: 06 May 2022
Publisher: Taylor & Francis Ltd
Providing comprehensive guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a holistic closed-loop approach. This book goes beyond the simplistic mantra of 'better, cheaper, faster (BCF) and provides practical procedures for evaluating customer needs, determining performance metrics, and designing effective customer satisfaction surveys. It delves into fundamental statistical techniques and seamlessly integrates them into a management construct encompassing external quality certification systems and internal performance management systems. Moreover, the book elucidates how these systems can be effectively implemented in a virtual workplace.
This quality management book is a vital resource for service-oriented firms, including financial institutions, government agencies, healthcare organizations, and hospitality sectors, as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. It appeals to professionals at all levels, corporate trainers, and students alike, offering a common set of principles and tools accompanied by numerous case studies that showcase their practical application in diverse environments. By embracing this book, individuals and organizations can enhance their quality management practices and achieve excellence in customer service.
Dimension: 229 x 152 (mm)
ISBN-13: 9781032057545
Wire And Conduit Tools
Business
Correction of product information
If you notice any omissions or errors in the product information on this page, please use the correction request form below.
Correction Request Form